Get Help With Your Amazon Prime

Amazon Prime pricing varies by country and membership type. In the U.S., memberships are typically available as monthly or annual plans. Students and eligible government assistance recipients may qualify for discounted pricing. Check your Amazon account for the latest rates.

Amazon Prime memberships can generally be paid for using:

• * Credit or debit cards
• * Amazon Gift Card balance (where eligible)
• * Bank account (in supported regions)
• * Other payment methods available in your country

• 1. Sign in to your Amazon account.
• 2. Go to Your Account.
• 3. Select Your Payments or Prime Membership Settings.
• 4. Add, remove, or update your preferred payment method.
• 5. Save your changes.

You may have been charged for:

• * Amazon Prime membership renewal
• * Prime Video Channels
• * Kindle Unlimited
• * Amazon Music Unlimited
• * Digital purchases
• * Orders placed using your Amazon account

Review your Order History and Memberships & Subscriptions to identify the charge.

• 1. Sign in to your Amazon account.
• 2. Open Your Account.
• 3. Go to Memberships & Subscriptions.
• 4. 4. Select your subscription to view billing history, renewal date, and payment details.

Refund eligibility depends on your membership status and usage. If you have not used Prime benefits recently, you may qualify for a partial or full refund according to Amazon’s refund policy.

• 1. Sign in to Amazon.
• 2. Go to Prime Membership.
• 3. Select Manage Membership.
• 4. Choose End Membership or Cancel Membership.
• 5. Follow the on-screen confirmation steps.

If you cancel before your next renewal date, you generally won’t be charged again. In many cases, you’ll continue to enjoy Prime benefits until the current billing period ends unless you choose to end the membership immediately.